Yes.I don’t ever handle your payment details when you make an order through my site. The store is embedded into my website, so I get to control the layout and the pretty pictures, but the actual store function is provided by Wix who handles the transaction and the security. ​When you make an order, Wix directly sends you your ebooks, or forwards the order to BookVault for physical books, without me being involved at all. So you aren’t actually trusting me with your money or fulfilment; you’re trusting an industry-standard e-commerce provider that handles millions of transactions per day and uses industry-standard security.

I have a support page that walks you through how to open your ebooks on Kindles (and other popular devices). It isn't a hard process, and once you know how it only takes a minute or two, but if it's your first time and you're used to the Amazon store sending things directly, it can be a bit off-putting. The method that I take you through is the official Amazon process for sending third-party books to your Kindle, and it only uses the official Amazon app for doing that. And, for good measure, I've tested it on my own Kindle, to make sure that the books do show up, display properly, and give you a good reading experience. If you've received books through BookFunnel before, I'm giving you the exactly the same process. The only difference is that I fulfil my orders directly through Wix, but everything else works exactly the same way.

BookVault fulfils my physical book orders, so if you have problems with shipping, or your books aren't arriving in mint condition, the first thing to do is contact their support about the order. BookVault are normally very good, and I've never had problems with them as a buyer, so you can expect them to resolve anything within a few days. If you continue to have problems, then you can raise it with me directly through this link and I can chase it with BookVault, through my publisher account.

I sell ebooks on Amazon, but not physical books. To put it bluntly, with physical books it costs me money for Amazon to send you worse quality books.Amazon’s print-on-demand service is definitely much worse than BookVault's, and is much more variable depending on where your books are printed. But the Amazon printing costs are the same.Amazon then takes a 50% cut of whatever is left after the printing costs just for listing my books but doing nothing to promote them or even to make them easy to find. And Amazon keep all your data, and use it to sell you other things. And they send you worse quality books. I know Amazon is convenient, and for ebooks I know that some people won't buy from anywhere else, so I do continue to list them there. But for physical books, it doesn't make sense to me to have them on Amazon.